• Bookings which are for a duration of less than 24 hours will be considered as hourly bookings and the bookings which are for a duration of 24 hours or more will be considered as daily bookings.
  • Minimum booking period in case of cars is 24 hours whereas In case of bike customer can book on hourly basis.

In case of Car Rental Service:

Flee Trips shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of car rental service offered by Flee Trips or due to the failure of Flee Trips to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Flee Trips or any person or any organization involved in the above mentioned systems.

Without prejudice to the above, Flee Trips shall not be liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure on the part of Flee Trips to provide a taxi to the Customer within any stipulated time even if Flee Trips has agreed to provide the taxi, or even if the Customer has apprised Flee Trips of the possibility of any such loss or damage which would result if the taxi is not provided at all or is not provided within the stipulated time to the Customer

Upon the demand of Flee Trips, the Customer shall indemnify Flee Trips from/ and against/ and in respect of any/ or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Flee Trips may incur or sustain directly or indirectly from/ or by any reason of/ or in relation to the use or purposed use of the Services provided by Flee Trips.

Flee Trips is hereby authorized to use the location based information provided by any of the telecommunication companies regarding the use of mobile phone by the Customer for making a taxi booking. However, the location based information will be used only to facilitate and improve the probability of locating a taxi for the Customer

Flee Trips shall be entitled to disclose the particulars of the Customer/s in possession of Flee Trips to all companies controlled by Flee Trips or any of its authorized chauffeurs or any government body as required by the law/ or by directive/ or request from any government body or to any third party deemed fit and proper by Flee Trips, in its absolute discretion.

Flee Trips shall be entitled to terminate any booking at any time without giving any reason or prior notice to the Customer.

Flee Trips encourages all its customers to take full responsibility of their luggage/belongings. In case of any loss, from the taxi during the journey, Flee Trips shall endeavour to locate the lost luggage/belongings on a "best-effort" basis but Flee Trips shall not be held responsible for such loss or damage

If the Customer leaves any luggage/belongings/goods in the taxi or has any complaint in respect of the services or the use of the taxi, the Customer shall make a complaint in writing to Flee Trips within 24 hours from such usage

In case of any dispute arising between the Customer and Flee Trips, the dispute shall be referred to an Arbitrator, appointed by Flee Trips in its sole discretion. The Arbitrator so appointed by Flee Trips shall act in conformity with the Arbitration and Conciliation Act, 1996. The award so passed by the Arbitrator shall be binding upon the Customer as well as Flee Trips. The courts of Delhi, India shall have the sole and exclusive jurisdiction in respect of any matters which may be instituted before any court of law, arising from the use of the services offered by Flee Trips.

Flee Trips shall be entitled to add, vary or amend any or all of these terms and conditions at any time at its sole discretion and the Customer shall be bound by such addition, variation or amendment incorporated/made in these terms and conditions with effect from the date set forth by Flee Trips. The terms and conditions shall be available on Flee Trips's website namely www.FleeTrips.com.

Flee Trips shall be entitled to record all the calls made to the call centres of Flee Trips for quality and training purposes.

Vehicles registered with Flee Trips may be continuously tracked by Flee Trips using GPS for security reasons or for reasons deemed fit and proper by Flee Trips.

By logging on the Account Access service on Flee Trips website, the User/customer hereby authorizes Flee Trips and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information. While registering, the User will choose a password and the user is responsible for maintaining the confidentiality of the password and the account. The User is fully responsible for all the activities that may take place whilst using their password or account. It is the duty of the User to notify Flee Trips immediately in writing of any unauthorized use of their password or account or any other breach of security. Flee Trips will not be liable for any loss that may be incurred by the User as a result of unauthorized use of customer's password or account, either with or without his/her knowledge. The User shall not use anyone else's password at any time.

The User shall request Flee Trips for any refunds against the unutilized or 'no show' cab booking for any reasons within 24 hours from the hour of departure. Any applicable refunds would accordingly be processed as per the defined policies of Flee Trips. No refund would be payable for any requests made after the expiry of 24 hours as mentioned above and all unclaimed amounts for such unutilized or 'no show' booking shall be deemed to have been forfeited.

Flee Trips may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of booking; Flee Trips may also contact the User by voice call, SMS or email in case the User couldn't or hasn't concluded the booking, for any reason what so ever or to know the preference of the User for concluding the booking and also to help the User for the booking. The User hereby unconditionally consents that such communications via SMS and/ or voice call by Flee Trips is (a) upon the request and authorization of the User, (b) 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The User will indemnify Flee Trips against all types of losses and damages incurred by Flee Trips due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant made by the User against Flee Trips with respect to the intimations mentioned above or on account of any wrong number or email id provided by the User for any reason whatsoever.

The User warrants that the User shall abide by all such additional procedures and guidelines, as modified from time to time, with respect to the use of Flee Trips's services. The User further warrants that the User shall comply with all the applicable laws and regulations regarding the services provided by Flee Trips.

Unless explicitly provided by Flee Trips, any specific service or deliverable, obtaining sufficient insurance coverage shall be the obligation/option of the User and Flee Trips shall not accept any claim/s arising out of such contingencies.

Insurance cover, if any provided as a part of the service/ product by Flee Trips shall be based on the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claims or disputes which may arise out of such insurance cover. Flee Trips shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.

Following conditions will be considered as Flee Trips car misuse. Customers will be fined if found involved in any of the following :

  • Over Speeding: Users are allowed to drive the Vehicle up to a maximum speed of 120 km/hr (74 miles/hr), beyond which the Vehicle will be considered as over speeding. A penalty of Rs. 200 will be charged on the first instance, followed by a further penalty of Rs. 500 and Rs. 1000 for 2nd instance and 3rd instance respectively making it a total of Rs. 1,700/- at third instance. After the third instance, Booking will stand cancelled and the Company shall get the right to take back the Vehicle and terminate this Agreement.
  • W.E.F 12th May 2017 :
    • A penalty of Rs. 750 shall be charged on the first instance.
    • An additional penalty of Rs. 1,000 shall be charged on the second instance of speed violation. The total penalty for 2 instances shall be Rs 1,750.
    • An additional penalty of Rs. 1,500 shall be charged on the third instance of speed violation. The total penalty for 3 instances shall be Rs 3,250.
      The fourth instance of speed violation shall be treated as violation of terms and conditions of the agreement and the rental agreement shall be treated as void. Any usage of the vehicle in such a case shall be treated as unauthorized usage and Flee Trips reserves the right to recover the vehicle.
  • Traffic violation: Customers are liable to pay for any traffic violation tickets received during their journey. Flee Trips can charge traffic violation from the customer’s credit/debit card on actuals if the violations tickets are sent directly to the company by the traffic department.
  • Car spare part changed: Customers should not change or remove any car spare parts. In case of emergency, the customer should inform Flee Trips and act as per advice. Customers will be charged a penalty of Rs. 5000 over and above the cost of spare part.
  • Tyre misuse: In case of any tyre damages resulting from driving in bad terrain and continued driving in case of tyre puncture, customers will be charged for the cost of tyre on actuals.
  • Running vehicle in damaged conditions: Customers are not advised to drive the car if it gets damaged in an accident. Customers are advised to inform Flee Trips immediately. In such case, customers will be charged for the cost of spare parts on actuals.
  • Unauthorized activity in the car: Customers are not allowed to carry arms, ammunitions and banned drugs. In addition, use of car for commercial activity such as product sell and promotion, and carry goods is strictly prohibited. In such cases, customers will be charged a penalty of Rs. 5000.
  • External branding: Any form of external branding on the car is prohibited. Customers are not allowed to paste or paint any external brand promotion on the car. Customers will have to pay a penalty of Rs. 5000.
  • Tampering with devices: Customers are not allowed to tamper with the odometer, GPS device and in-car technology devices. Customers will have to pay a penalty of Rs. 1000 and over in addition to the actual cost of the device.
  • Deliberately driving the car in water: Customers will be charged for the actual cost of repair and spare parts.
  • Producing fake and tampered personal documents: Customers will be charged a penalty of Rs. 1000 if found guilty.
  • Diversion: Customers are not allowed to drive the car into unauthorized or government banned areas. Customers are advised to inform Flee Trips in case they change the course of their trip. All Flee Trips cars are geo-fenced and customers have to pay a penalty Rs. 10,000 if the car trespasses into banned areas, naxal hit areas, international border of republic of India and extreme end of ladakh.

In case of BIKE Rental :

    The Hirer shall abide by the following
    • The Vehicle shall be used fully complying with the Motor Vehicle laws, rules notifications, and other general laws.
    • The driver of the vehicle will have a valid driving license and a copy of the driving license of the rider will be provided to Flee Trips.
    • Rider shall follow all safety precautions including wearing of helmet that is mandated under the Motor Vehicle Act. Hirer is aware of the all the rules mentioned in the Motor Vehicle Act and refrain from :
      • Ride with more than one person as pillion is prohibited.
      • Use / ride the vehicle under the influence of alcohol/drugs.
      • Ride while using electronic gadgets like radio/ music, video , camera, phone by the rider or the pillion.
      • Using vehicles to carry unlawful/ hazardous or prohibited material.
      • Using any fuel other than how it is prescribed for the select model
      • The Rider shall follow speed limitation, traffic rules or directions of the police or other enforcement agencies. If there is any violation of a traffic rule or any other law such as, over speeding, jumping a signal, riding with two pillions, riding without a helmet, parking illegally etc., the member has to pay all the fines/penalties. If any case is registered by the police authorities against Flee Trips, being the owner or permit holder of the vehicle, the Hirer has to compensate Flee Trips all costs, fines and legal fees incurred.
      • If the rider over speeds beyond the limit set as per the traffic rules or any other laws, Flee Trips shall not protect the hirer from any loss or damage to the vehicle, himself and the third party through the insurance that it has and the hirer shall personally be liable for all the loss or damages caused.
      • Flee Trips shall also impose a fine of Rs. 500 per breach of speed beyond 100 kmph for bikes 500cc and below and speed beyond 120 kmph for bikes 501cc and above during the tenure of the ride on the hirer. Flee Trips shall also have the right to blacklist the rider at its discretion.
      • The Vehicle shall not be used for transportation of goods and should not carry any luggage more than what is stipulated under any provisions of law.
      • The Vehicle shall be returned at the time date mentioned in the Booking form without any damage.
      • If there is any damage to vehicle, Flee Trips can charge the amount equal to cost of the bike/cost of repairing the bike that is not covered by the Insurance Company and additionally loss of revenue if any to Flee Trips. In the event of an accident, Flee Trips shall claim Insurance only if the estimated damage is more than Rs.25000 for motorcycles more than 500 cc and Rs.15000 for motorcycles below or equal to 500 cc. The Hirer shall be liable to pay the full value of damages, if its below the said limits. In case of the damage being more than the said limits, the hirer has to pay a deposit of Rs.25000 for motorcycles more than 500 cc and Rs.15000 for motorcycles below or equal to 500 cc. Flee Trips shall claim Insurance and the differential amount between the amount settled and the Invoice amount shall be adjusted from the above deposit. The hirer shall also be liable for loss of rental during the period the vehicle was down. The hirer shall also provide a written statement explaining the incident of the accident along with clear details of the location, time, third party/property damage, police complaints resulting from such accident. The hirer on return of the ride shall also provide a crossed cheque in the name of Flee Trips LLP which shall be used to settle the amount that is not approved by the Insurance Company and Loss of Rental. The hirer shall not issue stop payment request to his banker on such cheque issued. The Cheque will be returned if the hirer chooses to settle in any other mode of payment.
      • The Vehicle can be used only in the area selected in the Booking formif the Hirer/ Rider is using the vehicle beyond the areas then the same shall be intimated in advance by writing.
      • All accidents, damages to vehicle, summons or notices issued by police or by court in relation to acts while the vehicle was under the custody of the Hirer shall be intimated within one Hour of such incident to Bookings@FleeTrips.com. The Hirer shall also report in writing, the entire events in minutest detail regarding the accident. Any police cases shall be reported to Flee Trips immediately. Any misstatement or concealment is an offence. Flee Trips shall not protect the hirer with the its insurance if the hirer doesn't follow the above instructions. ) Failure due to reasons beyond Our reasonable control, due force majeure events including but not limited to acts of God, floods, fire, earthquake, acts of terrorism, war, strikes, legislation or restriction by any government or other authority, etc.
        Also that we operate with machines i.e. motor cycles which might break down or the previous user might not turn up on time or there can be an accident which has resulted in the bike not being available. In these situations but not limited to the ones mentioned, refund to the extent of money received would be made. [If We cancel the order in any of the above circumstances, then Clause v to the extent applicable shall apply.]
      • Crossing the State Boarder :The rider has to inform Flee Trips LLPin advance whenever he is intending to go to other states. The rider has to ensure that he takes the necessary approval at the check post and pay the permit fee before he enters the other state. Wicked Ride will not be responsible for any damage to life and property if the necessary permits are not taken while entering another state. Flee Trips LLP's Insurance will also not be valid if the necessary permits are not taken by the rider while crossing the border.
      • Please note that in case of renting a motorcycle above 250 cc from Wicked Ride, the minimum age limit of 21 applies. The following documents need to be submitted before renting a ride:
        Valid driver's license to ride a motor-vehicle with or without gear, in India. (For international visitors, a valid driving license from their home country with International Driving Permit is necessary along with a valid Visa. Original to be brought, copy will be retained for record.)
        • A copy of your Passport (OR) Original Aadhar Card (OR) A test mail from your corporate e-mail ID.
      • If any authority has penalized or fined, the driver or the vehicle owner in relation to Rider's usage of the Vehicle or while in his/her custody, the Hirer shall pay the compensation of such penalty awarded by such authority along with legal costs to Flee Trips
      • The Hirer has verified the condition of the bike before hiring and is satisfied with the condition of the Vehicle. The Hirer shall not hold Flee Trips or any other person associated, responsible for any loss of life or property due to the condition of the Vehicle. Also, in cases of flat tyre (Puncture), Flee Trips shall not be responsible for refund of any kind incurred to fix the same.
      • Hirer/ Rider can not use the vehicle for any type or speed contests or competitions or racing and adventurous activities. You shall not use the Vehicle for Any or all type of stunts causing danger to yourself or to the pillion or fellow travellers/public.
      • Use of the Vehicle in any manner that causing excessive wear and tear to the vehicle parts is prohibited. Flee Trips shall penalize the hirer if it is found that the hirer has caused excessive wear and tear to the vehicle.
      • Attaching any external fixtures or fittings to the Vehicle is not allowed. You are not allowed to do any repairs, replacement of any item of the Vehicle.
      • Hirer will compensate the company for all damages caused to the Vehicle. In case of accidents to the Vehicle the cost of towing the vehicle from the place of accident to the service station and all other Amounts that are not approved by the insurance company, which includes damage to the property of third party and third party have to be paid by the Hirer.
      • If the accident or damage to the vehicle has caused due to violation of any rules or riding requirements mentioned herein, then the Hirer has to give the entire cost of repair of the vehicle, damages caused to third parties and compensation required to be aid to the victim.
      • Penalty for delay in returning the bike: All bikes are due back at the time and day agreed as per the booking form. If the hirer returns the bike beyond the time specified in the booking form he shall be charged three day's rental as penalty. If you suspect that you will be late, please extend your reservation iwww.FleeTrips.com to avoid the penalty. We will not be able to extend if there's another confirmed reservation for the period.
        If you're a student, following are the documents to be submitted, in addition to a valid Driver's license-
        • Original College ID
        • Original Aadhar card
        • 1 Rupee swipe with either your debit or credit card (not mandatory if conditions (1) and (2) are satisfied.)
        Note: Flee Trips LLPreserves the right to hold back the booking if the documents submitted are not satisfactory.
      • Age limit: Hirer shall ensure that rider has to be at least 21 years of age to ride the bikes.
      • Mechanical failure/breakdown/cleanliness/maintenance during the ride : In case of a breakdown, the Rider/ Hirer has to immediately intimate Wicked Ride about the same and the location and kind of defect. Wicked ride will send a mechanic or provide a necessary guidance to repair or rectify the fault so that you can get on with your ride as soon as possible. However, Wicked Ride is not assuring a definite timeline for repair, the same is depending on the location of the vehicle and kind of failure of the vehicle, availability of the mechanic, spare parts etc. As mechanical failure is unpredictable and Hirer is hiring the vehicle with complete knowledge that it is susceptible for mechanical failure of breakdown.
        • If not covered by the insurance of the vehicle, Flee Trips LLPis not responsible for any damage to, loss or theft of, any personal property belonging to Hirer, or for delay due to mechanical failures, accidents due to mechanical failures, regardless of fault or negligence of the vehicle or Flee Trips LLP.
        • The rental paid by the hirer entitles him/her 12.5kms of rider for every hour booked. Every KM above the limit of 12.5 kms attracts an extra charge of Rs 5 per kms for motorcycles below or equal to 500 cc and Rs. 10 per kms for motorcycles above 500 cc. The fuel for the motorcycle shall be borne by the hirer.
    The Hirer has to pick up the motorcycle from the location that is specified in his booking order and has to return the motorcycle in the same working condition as before at the same location in time.

    The Hirer is strongly advised to inspect the motorcycle before riding them for any physical or noticeable mechanical defects or flaw found on/in the motorcycle. The Hirer has to bear all the cost of replacement pertaining to any damage to the vehicle loss of tools and spare parts kept in the vehicle. Any type of damage happened to the motorcycle during the ride should be intimated to Wicked ride while returning the vehicle.

    The Rider is duty bound to inform Flee Trips LLP, if he/she notice any abnormality in riding comfort, conditions, maneuverability, excess vibrations, uneasiness etc.

    If motorcycle is stolen during your trip, then you have to immediately inform the local authorities as well as Flee Trips LLPwithout any delay. An FIR shall be filed with the local Police Station. Flee Trips LLPshall provide all necessary assistance and the hirer shall provide complete co-operation to fulfill the formalties.
    Flee Trips LLPrespects privacy of Hirer as far as possible. Hirer however agree that the following personal information of the Hirer and the Rider could be used by Wicked Ride for the following. The personal information that will be collected and used: a)The name, b) address, c) contact numbers, d) email id, e) gender f) age, g) driving license details h) address proof and i) identity proofs. The information should be used for the following. a) share with relevant government agencies if asked to furnish any data. b) to render support in case of an accident or hospitalization with local people, police, social workers, mechanic, hospital, relatives or friends of the Hirer/ rider necessary to get support in case of any accident to the person c) use this information for promotional purposes, giving offers and benefits given to the customers of Flee Trips LLP, d) inform you the developments in the business, e) sell items and goods offered by wicked Ride f) analyse the use patterns for providing better business offerings.

    In order to avoid theft of our motorcycles, we obtain the location of each and every motorcycle that is in the field. Please note that in this process Flee Trips LLPcould identify your location in a given point of time.
    • The Hirer hereby undertakes and acknowledges that any claim, damages, liabilities that may arise during the custody of the vehicle by the Hirer shall be his/her own responsibility and if any such claims arise against the owner of the Vehicle, the same shall be defended at the cost of the Hirer, and if any court, magistrate, police, executive, or judicial action imposes any penalty, fine, damages, or compensation in relation to the use of the vehicle by the Hirer or for any other incident that happens while the Vehicle is under the custody of the Hirer, shall be paid or borne by the Hirer. The responsibility of the Hirer for such claims includes claims from third parties, passengers or himself/herself or their respective legal heirs for all activities that are undertaken while the vehicle is in the Hirer's custody.
    • The Hirer shall, at its expense, defend, indemnify, and hold Flee Trips LLPand its officers, directors, agents, employees, and consultants harmless for damages, liabilities, claims, losses, costs, demands, suits, actions, and reasonable expenses (including attorneys' fees and settlement costs) (collectively, "Damages") arising out of or related to any suits or claims by a third party brought against Flee Trips LLPregarding any actions or inactions alleged or arising out of the use or non-use of the vehicle while under the custody of the Hirer.
    • Despite any provisions in the Motor Vehicles Act or rules, the Hirer has assumed the above liability and agreed to indemnify the owner for all liabilities on the owner of the vehicle in relation to the use of the vehicle by the Hirer any one under him or while the vehicle is in his/her custody.
    • The Hirer undertakes the responsibility of any damage, theft, loss of property or any part thereof involving the vehicle during his/her custody. Any expenses incurred for repairing or replacing the Vehicle for such damages, theft, or loss shall be borne by the Hirer.
    • The rights granted to the Hirer under this Agreement are not assignable or transferable, in whole or part. The hirer is allowing another rider to ride the vehicle, then details of the Rider should be intimated to Flee Trips LLPin advance with copies of his/her driving license.
    Hirer will never be deemed to be Flee Trips LLP's agent, servant, or employee in any manner for any purpose whatsoever.
    In the event of any dispute or difference arising between the parties with regard to the rights and obligation under this agreement or as to any claim, monetary or otherwise or as to the interpretation and effect of any terms and conditions of this agreement, the same shall be referred to arbitration; and such Arbitration shall be governed by the Indian Arbitration and Conciliation Act, 1996 for the time being in force. The venue for such Arbitration shall be Bangalore, India.
    This terms and conditions and any disputes or claims arising out of or in connection with its subject matter are governed by and construed in accordance with the laws of India and the Courts of Bangalore shall be the competent court of jurisdiction.
    This Agreement contains the entire agreement between the parties relating to the subject matter hereof and supersedes any and all prior agreements or understandings, written or oral, between the parties relating to the subject matter hereof. No modification of this Agreement shall be valid unless made in writing and signed by both parties hereto.
    The Hirer read and understood the above terms and Agree to abide by it.